DevanovaHow we work
Four steps from problem to handover.
Every Devanova engagement follows the same method, whether the problem is a store, a sales process, a brand or a custom tool. You always know what happens next and what it costs.
Diagnose
We study how your business runs today and find what is really holding it back.
- A short call to understand your business, your goal and what has been tried
- A look at the numbers, tools, listings, scripts or processes involved
- A written summary: what we found, what matters most and what can wait
A written summary of findings
Access to the information we ask for, and an honest picture of what is not working.
Plan
We agree what will be done, how long it takes and what it costs, in writing.
- The fix broken into clear deliverables
- A timeline with what we need from you and when
- A quotation. If you want to proceed, a proforma invoice for the agreed advance
A scope document and a quotation
A decision. Nothing starts and nothing is charged until you approve the scope.
Fix
We build or change what is needed: a store, a sales system, a brand, a tool or a process.
- Work done to the agreed scope
- Regular progress updates so you always know where things stand
- Changes outside the scope are quoted separately before we do them
Regular progress updates and working drafts
Quick feedback and the approvals we ask for.
Handover
We hand everything over with a short guide and show your team how to run it.
- All files, accounts and documents, organised
- A short written guide for your team
- A handover session, then the final bill
Files, a guide, a handover session and the final invoice
Your team in the handover session, so the result keeps working after we step back.
Paperwork
Clear documents at each stage.
Money and scope are never left to chat messages. Each stage has its own document, and you can see every one before you pay.
Quotation
The scope and the price we propose, valid for a set period.
Proforma invoice
A request for the agreed advance before work starts. It is not a tax invoice.
Payment receipt
Confirmation of every payment we receive from you.
Final invoice
The tax invoice at handover, with the details the law requires.
We make these with BillTrail, a tool you can use for your own business too.
Our commitments
What we will and will not do.
We will
Agree scope and cost in writing before you pay.
Show you the numbers and say what we would change first.
Tell you plainly if something is not worth doing, or if it is outside what we can help with.
We will not
Promise sales, rankings or followers.
Start paid work before the scope is approved.
Do anything that breaks a marketplace's rules, however fast it looks.
Have a problem to start with?
Describe it in two lines. We tell you what we would look at first.